Shipping policy
Shipping Policy
Last Updated: 30.04.2026
M/s Mahabir Stores ships wholesale orders of spices, dry fruits, makhana, sugar, pulses, and grocery products from our godown located in Burrabazar, Kolkata 700007, West Bengal, India. We serve wholesale buyers across Eastern and North-Eastern India.
How We Ship
We dispatch all orders through third-party transport companies operating from Burrabazar, Kolkata — the largest wholesale market in Eastern India. We do not use courier services (Delhivery, BlueDart, DTDC, etc.) as our shipments are bulk wholesale consignments typically weighing 50 kg to 500 kg or more.
Our Burrabazar location gives us direct access to over 450 transport companies with daily truck services to every major town and district across our service area.
Service Area
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State
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Coverage
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West Bengal
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All districts — daily services available
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Assam
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Guwahati, Dibrugarh, Silchar, Tezpur, Jorhat, and all major towns
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Odisha
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Bhubaneswar, Cuttack, Rourkela, Berhampur, Sambalpur, and surrounding areas
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Tripura
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Agartala and all major towns
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Bihar
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Patna, Gaya, Muzaffarpur, Bhagalpur, Darbhanga, and all districts
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Jharkhand
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Ranchi, Jamshedpur, Dhanbad, Bokaro, Hazaribagh, and surrounding areas
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Other North-East States
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Meghalaya, Manipur, Mizoram, Nagaland — available on request
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For locations outside our regular service area, please contact us before placing your order to confirm transport availability.
Estimated Delivery Timelines
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Destination
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Estimated Transit Time
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Within West Bengal
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1–4 days
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Assam (major cities)
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3–5 days
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Assam (smaller towns)
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5–7 days
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Odisha
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2–6 days
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Tripura
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6–10 days
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Bihar
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2–5 days
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Jharkhand
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2–5 days
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Other North-East
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6–10 days
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These are estimates based on normal conditions. Actual delivery times may vary due to weather, road conditions, strikes, festivals, or transport schedules. We will inform you proactively if any delay is expected.
Dispatch Timeline
Orders are dispatched within 1 to 3 business days after payment is verified and reflected in our account. For items that are in stock (approximately 120 of our 295 SKUs), dispatch is typically within 24 hours of payment confirmation. For items sourced on order, dispatch may take 1–3 additional business days depending on market availability.
Freight Charges
Transport charges are separate from product cost and are borne by the buyer. Freight is typically collected by the transport company at the time of delivery on a "To-Pay" basis. Alternatively, we can include prepaid freight in your invoice upon request.
Freight rates depend on the weight of your order, the destination distance from Kolkata, and the transport company's prevailing rates. Approximate rates range from ₹3 to ₹15 per kg depending on the route. Exact freight will be communicated at the time of dispatch.
Preferred Transporter
If you have a preferred transport company that operates from Burrabazar, we are happy to dispatch through them. Simply mention your transporter's name and Burrabazar office location when placing your order, and we will coordinate directly.
Self-Pickup
Buyers or their authorized representatives are welcome to collect orders directly from our Burrabazar godown. Please inform us at least 24 hours in advance so your order is packed and ready for collection.
Transfer of Risk
Once the goods are handed over to the transport company and the transport receipt (Bilti/LR) is generated, the risk of loss, damage, or delay during transit transfers to the buyer. We share the Bilti/LR details on WhatsApp immediately after dispatch for your records and tracking.
We strongly recommend transit insurance for high-value shipments. Insurance can be arranged through the transport company at a nominal cost (typically 0.5–1% of goods value). Please request this at the time of order placement.
Tracking Your Shipment
After dispatch, we share the following on WhatsApp:
•Transport company name and contact number
•Bilti/LR number
•Expected delivery date
•Any special instructions for collection
For delivery status updates, you may contact our Dispatch team at +91-7003123311 or reach out to the transport company directly using the Bilti number.
Contact for Shipping Queries
M/s Mahabir Stores
Dispatch & Logistics: +91-7003123311
Orders & General: +91-9147376501
Email: varun@jivn.in
WhatsApp: wa.me/919147376501