Privacy policy
Privacy Policy
Last Updated: 30.04.2026
M/s Mahabir Stores respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://jivn.in ), purchase our wholesale products, or interact with us.
This policy is designed to comply with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 of India.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.
The personal information we collect may include the following:
•Identity Data: First name, last name, business name, and designation.
•Contact Data: Billing address, delivery address, email address, and telephone numbers (including WhatsApp).
•Business Data: GSTIN (Goods and Services Tax Identification Number), FSSAI license number (if applicable), and business type (e.g., wholesaler, retailer).
•Financial Data: Bank account details, payment confirmations, and transaction history (Note: We do not process payments directly on our website; all payments are made via direct bank transfer, NEFT, RTGS, or UPI).
•Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
2. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.
We use the information we collect or receive to:
•Facilitate account creation and logon process for wholesale trade partners.
•Fulfill and manage your orders, payments, returns, and exchanges.
•Send administrative information to you, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
•Communicate with you via WhatsApp regarding order status, transport receipts (Bilti/LR), and product updates, as this is our primary mode of business communication.
•Request feedback and contact you about your use of our website.
•Enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.
•Respond to legal requests and prevent harm.
3. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
We may process or share your data that we hold based on the following legal basis:
•Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
•Transport Partners: We share your delivery address, contact number, and business name with our network of transport companies in Burrabazar to facilitate the delivery of your wholesale orders.
•Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Data Security and Retention
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.
5. Your Privacy Rights
Depending on your location and applicable Indian laws, you may have certain rights regarding your personal information, including the right to:
•Request access and obtain a copy of your personal information.
•Request rectification or erasure of your personal information.
•Restrict the processing of your personal information.
•Withdraw your consent at any time (this will not affect the lawfulness of the processing before its withdrawal).
To exercise these rights, please contact our Grievance Officer using the details provided below.
6. Grievance Officer
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Mr. Subir Sain
M/s Mahabir Stores
25, Maharshi Debendra Road,
Burrabazar, Kolkata 700007, West Bengal, India
Phone: +91-70031 23311
Email: varun@jivn.in