Refund policy
Return & Refund Policy
Last Updated: 30.04.2026
At Mahabir Stores, we stand by the quality of every product we dispatch from our Burrabazar godown. We implement a rigorous 4-stage quality control process to ensure you receive exactly what you ordered. However, we understand that in wholesale trade, rare issues can occur.
This Return & Refund Policy is designed to be fair, transparent, and compliant with the Consumer Protection Act, 2019 of India. Please read it carefully before placing your wholesale order.
1. General Return Conditions
As a B2B wholesale business dealing in agricultural commodities (spices, dry fruits, pulses, cereals, makhana) and FMCG grocery products, we do not accept returns for "change of mind" or "unsold inventory."
Returns are only accepted under the following specific conditions:
1.Wrong Product Delivered: You received a product different from what was invoiced (e.g., you ordered Black Pepper but received Cumin).
2.Quality Mismatch: The product quality significantly deviates from the agreed-upon parameters or the sample provided prior to order.
3.Shortage in Quantity: The delivered weight is substantially less than the invoiced weight (minor variations due to moisture loss in transit are excluded).
2. Transit Damage & Liability
Important Note on Transit: We dispatch goods via third-party transport companies. Once the goods are handed over to the transporter and the transport receipt (Bilti/LR) is generated, the responsibility for safe transit transfers to the transport company.
•We do not accept returns or issue refunds for goods damaged, lost, or stolen during transit.
•If you receive damaged goods, you must raise a claim directly with the transport company at the time of delivery. We strongly advise noting the damage on the delivery receipt before signing it.
•We will provide all necessary documentation (invoices, packing photos, Bilti) to support your claim with the transporter.
•For high-value orders, we strongly recommend opting for transit insurance, which we can arrange upon request.
3. How to Initiate a Return Request
If your issue falls under the accepted return conditions (Wrong Product, Quality Mismatch, or Shortage), you must initiate a return request within 48 hours of receiving the delivery.
Step 1: Document the Issue
•Take clear photos and videos of the product, highlighting the issue.
•Take photos of the packaging, including our labels, seals, and the transport company's markings.
•Keep the original invoice and Bilti ready.
Step 2: Contact Us Immediately
•Call Mr. Raushan Chaudhary directly at +91-9147376501.
•Send the photos, videos, and invoice copy via WhatsApp to the same number, or email them to varun@jivn.in.
Step 3: Verification
•Our team will review the evidence against our dispatch records, packing videos, and quality check logs. We aim to respond within 24 business hours.
4. Return Process & Freight Charges
If your return request is approved:
•We will instruct you to send the goods back via a specific transport company.
•The goods must be returned in their original condition, unused, and in the original packaging (or equivalent secure packaging to prevent further damage).
•Return Freight: If the return is due to our error (Wrong Product or Quality Mismatch), we will bear the return freight charges. For any other mutually agreed return, the buyer is responsible for return freight.
5. Refund Policy
Once the returned goods reach our Burrabazar godown and pass our inward inspection to verify the claimed issue, we will process your refund.
•Refund Method: Refunds are issued exclusively via bank transfer (NEFT/RTGS) to the original account used for the purchase. We do not issue cash refunds.
•Processing Time: Refunds are typically processed within 3 to 5 business days after the returned goods are inspected and approved.
•Partial Refunds: In cases of quantity shortage, we will issue a partial refund proportional to the missing weight, rather than requiring a full return.
•Replacement Option: Instead of a refund, you may opt for a replacement of the goods in your next order, or we can dispatch a fresh batch immediately (subject to stock availability).
6. Non-Returnable Items
Due to hygiene and food safety regulations, the following items cannot be returned once the original seal is broken, unless there is a verifiable quality defect:
•Superfoods and health-promoting products
•Any product that has been mixed, repacked, or processed by the buyer after delivery
7. Contact Us
If you have any questions about our Return & Refund Policy, please contact us before placing your order:
M/s Mahabir Stores
Phone: +91-9147376501 (Mr. Raushan Chaudhary)
Email: varun@jivn.in
Location: Burrabazar, Kolkata 700007, West Bengal