How to Order from JIVN

Customer journey at a glance

From product inquiry to goods dispatched.

The buyer builds one inquiry basket. JIVN’s team converts it into an availability-checked, market-priced quotation—then accounts and dispatch take over.

The whole journey in four hand-offs

1
Buyer → WhatsAppInquiry basket with products, location and contact details
2
WhatsApp → SalesSalesman prepares the final commercial quotation
3
Buyer → AccountsPayment is made and independently verified
4
Accounts → DispatchClearance instruction releases the goods
Buyer journey

Build and send your inquiry.

01

Browse products

Explore the wholesale catalogue by product or category.

jivn.in
02

Add to inquiry

Add required items to the inquiry basket. It is not yet a final purchase order.

No payment yet
03

Keep adding

Continue browsing and combine multiple products into one basket.

One combined list
04

Add location

Enter state and PIN code so we can check serviceability and transport.

State + PIN
05

Send inquiry

Generate and send the completed inquiry basket to JIVN.

Inquiry submitted
The basket now appears on WhatsAppProducts and buyer details arrive together, ready for a salesman to review.
JIVN team journey

From inquiry to dispatch.

01

Inquiry received

The buyer’s basket appears on WhatsApp with products and location details.

WhatsApp
02

Quotation prepared

Sales checks stock, adjusts quantities, applies current spot prices and agreed charges.

Sales
03

Buyer confirms

The revised quotation goes to the buyer for approval and payment.

Final offer
04

Payment verified

Accounts matches the payment against the approved quotation.

Accounts clearance
05

Goods dispatched

Dispatch packs the goods and hands them to the appropriate transporter.

Dispatch
Important controlA quotation is not a dispatch instruction. Dispatch starts only after Accounts confirms payment.
Worked example

From wish list to payable quotation.

The inquiry records what the buyer wants. The salesman converts it into a practical offer using available stock and current wholesale rates.

What may change: quantity, pack size, available product, spot price, packing, labour and other discussed charges.

Example quotation · JIVN/1048
Cashew W320
Asked 20 kg · Available 18 kg
18 kg
Green Cardamom Size 7
Asked 5 kg · Available 5 kg
5 kg
Packing & labour
As discussed with the buyer
Added
Final payable amountConfirmed quote
Ownership

Clear responsibility at every stage.

BuyerSelects products, shares location, reviews the quotation and pays.
SalesChecks availability, quantities, rates and applicable charges.
AccountsVerifies receipt of the correct payment before release.
DispatchPacks and releases goods after accounts clearance.

The gist

Inquiry basket → availability and price check → final quotation → payment verification → dispatch.